Privacy Policy

Blackwood Blue Group Pty Ltd ("Blackwood Blue", "we", "us" or "our") is committed to protecting the privacy, security and accuracy of personal information entrusted to us.

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information.

This Privacy Policy applies to personal information provided to or collected by Blackwood Blue, including through our website at www.blackwoodblue.com.au.

Further information about privacy rights and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC).

The personal information we collect depends on your relationship with Blackwood Blue and the services you request from us.

Personal information we collect may include:

• your name, date of birth and contact details
• residential and postal addresses
• passport and other identity information
• citizenship, nationality and immigration information
• visa and migration history
• employment and professional information
• education, qualifications and skills information
• business and company information
• financial information where relevant to the services we provide
• information about family members and other persons relevant to a migration matter
• documents and supporting evidence provided in connection with a matter
• correspondence and other information you provide to us

In providing migration and related services, we may also need to collect sensitive information, including information about health, criminal history, racial or ethnic origin or other matters where relevant to an application or the services we provide.

We only collect personal and sensitive information where reasonably necessary for our functions or activities and in accordance with applicable privacy laws.

We may collect personal information directly from you through:

• meetings, consultations and interviews
• telephone or video calls
• email and other correspondence
• forms and documents provided to us
• our website and online enquiry forms
• client portals and other systems used to provide our services

We may also collect information from third parties where appropriate, including employers, sponsors, family members, government agencies, professional advisers, skills assessing authorities and other organisations involved in your matter.

We may collect information from publicly available sources where reasonably necessary for our services.

Please do not provide passports, identity documents, health information or other highly sensitive information through our general website enquiry form unless specifically requested by us. Where appropriate, we may provide a more secure method for supplying such information.

We collect, hold and use personal information primarily to provide our professional services and conduct our business.

This may include using your information to:

• assess and advise on migration and workforce matters
• prepare, lodge and manage visa, nomination, sponsorship, endorsement, labour agreement and related applications
• communicate with you and other parties involved in your matter
• verify information and supporting documents
• undertake research relevant to your matter
• comply with our professional, regulatory and legal obligations
• manage our client relationships and business administration
• process accounts and payments
• respond to enquiries
• provide information about our services where permitted by law

We may also use personal information for purposes related to the primary purpose of collection where you would reasonably expect us to do so, or where otherwise permitted or required by law.

In providing our services, we may disclose personal information to third parties where reasonably necessary for your matter or our business operations.

Depending on the circumstances, this may include:

• the Australian Department of Home Affairs and other Australian Government agencies
• Australian state and territory government agencies
• skills assessing authorities and other relevant regulatory or assessing bodies
• employers, sponsors and nominating businesses
• education providers
• health, character or other assessment providers
• professional advisers
• technology, cloud hosting, software, automation and AI-assisted service providers used in operating our business and delivering our services
• other persons or organisations involved in providing the services you have requested

We may also disclose personal information where you have consented to the disclosure or where we are authorised or required to do so by law.

Blackwood Blue uses cloud-based technology and digital service providers in operating our business and delivering professional services.

These may include client and practice management systems, document storage and management platforms, email and communication services, accounting systems, automation tools and other professional software.

We may also use artificial intelligence (AI)-assisted technologies to support aspects of our work, including administrative tasks, research, drafting, document review, summarisation, data organisation and other professional functions.

Where appropriate, information relating to a client matter may be processed using these systems.

We take reasonable steps to ensure that our use of cloud-based and AI-assisted services is appropriate having regard to the nature and sensitivity of the information involved and that reasonable privacy and security safeguards are in place.

We do not rely solely on AI-generated material when providing professional migration advice. AI-assisted technologies are used as supporting tools, and professional advice and work undertaken on behalf of clients remains subject to appropriate professional oversight and judgement.

We take reasonable steps to limit the personal and sensitive information provided to AI-assisted services to what is reasonably necessary for the relevant purpose and, where appropriate, use de-identification or other measures to reduce the disclosure of identifying information.

Our technology providers, systems and processes may change from time to time as our business and available technologies develop.

Migration matters frequently involve individuals, businesses, government bodies and other organisations located outside Australia.

In providing our services, personal information may therefore be disclosed to overseas recipients where reasonably necessary for your matter.

Some technology, cloud and AI service providers used by Blackwood Blue may also store or process information on servers located outside Australia.

Where required by the Privacy Act, we take reasonable steps in relation to overseas disclosures and the handling of personal information by overseas recipients.

The countries in which information may be stored or processed may vary depending on the service providers we use and the circumstances of the relevant matter.

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures may include:

• restricting access to systems and information to authorised persons
• password and authentication controls
• network and system security measures
• secure cloud-based business systems
• appropriate user access controls
• physical and administrative safeguards

No method of transmitting or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted over the internet.

You may request access to personal information that we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

We will respond to requests within a reasonable period and in accordance with the Privacy Act.

In some circumstances, the Privacy Act permits us to refuse access to certain information. If this applies, we will explain the reason where required by law.

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

Our website may use cookies and similar technologies to support website functionality, security and performance and to help us understand how visitors use our website.

A cookie is a small amount of data stored on your device when you visit a website.

The types of cookies, analytics services and similar technologies used by our website may change as our website and services develop.

You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

Our website may contain links to third-party websites. Blackwood Blue is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those websites before providing personal information to them.

Where permitted by law, we may use your contact details to provide information about Blackwood Blue, our services or matters that may be relevant to you.

You may ask us to stop sending marketing communications at any time by using an unsubscribe facility provided in the communication or by contacting us.

We will not sell your personal information to third parties for marketing purposes.

We retain personal information for as long as reasonably necessary to provide our services, comply with our professional and legal obligations, maintain appropriate business records and resolve disputes.

When personal information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where required by law.

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response to a privacy complaint, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal obligations or privacy practices.

The current version will be published on our website at www.blackwoodblue.com.au.